The CM Jan Sunwai Portal is an online platform by the Delhi Government that allows citizens to register and track complaints related to public services like water, electricity, roads, and sanitation. It enables residents to submit grievances directly to relevant departments and monitor their progress anytime, promoting transparency and efficiency.
The portal acts as a bridge between citizens and government offices, ensuring smooth communication. Users receive timely updates, can provide feedback, and help strengthen accountability in public service delivery.
The portal acts as a bridge between citizens and government offices, ensuring smooth communication. Users receive timely updates, can provide feedback, and help strengthen accountability in public service delivery.
With two main features - Complaint Registration and Complaint Status Tracking - the portal offers a simple and convenient way to manage grievances online. In this article, we will guide you step by step on how to register a complaint and check its status to make full use of the portal.
What is Delhi CM Jan Sunwai Portal
| Portal Name | CM Jan Sunwai Portal |
| Launched By | Government of NCT of Delhi |
| Purpose | Online grievance redressal system for Delhi residents |
| Who Can Use It | Citizens of Delhi to file complaints regarding public services |
| Issues Covered | Water supply, electricity, roads, sanitation, public works, transport, civic services, etc. |
| Key Services | Complaint registration, status tracking, reminders, feedback submission |
| Access Mode | Official website (cmjansunwai.delhi.gov.in) and mobile application |
| Authentication Method | Mobile number with OTP verification |
| Objective | Ensure transparency, accountability, and timely resolution of citizen grievances |
| Tracking Method | Complaint/reference number or registered mobile number |
| Additional Support | Helpline support and departmental monitoring system |
Key Services at cmjansunwai.delhi.gov.in Portal
- Complaint Registration - Citizens can easily lodge complaints via mobile OTP verification, which are then forwarded to the relevant department for action.
- Complaint Status Tracking - Users can track their complaints using their mobile number, email, or reference number, with real-time updates on progress.
- Send Reminders - If a complaint isn’t resolved on time, citizens can send reminders to prompt further action.
- Feedback Facility - After resolution, users can provide feedback, which is reviewed by higher authorities, and closed complaints can be reopened if necessary.
The portal is accessible via website and mobile app and includes a structured monitoring system managed by departmental officials and appellate authorities.
Eligibility & Required Documents
Eligibility
- Must be a resident of Delhi.
- Should have a valid mobile number for OTP verification.
- Can file complaints related to public services such as water, electricity, roads, sanitation, etc.
Required Documents / Details
- Valid mobile number (mandatory).
- Email ID (optional).
- Residential address/locality details.
- Clear description of the complaint.
- Supporting documents (if applicable), such as photos, bills, or previous complaint reference number.
How to Register a Complaint at Delhi CM Jan Sunwai Portal
Here is a step by step process to register a complaint.- Visit Official Website: Go to the CM Jan Sunwai Portal https://cmjansunwai.delhi.gov.in/
- Click "Complaint Registration": At the homepage, click at "Complaint Registration" tab to open the online complaint registration form.
- Enter Mobile Number & Validate through OTP: Enter your active mobile number, captcha code and click "Send OTP" button. Once you receive an OTP (One-Time Password), enter it to verify your number.
- Fill Complaint Details: Enter applicant details, address, select the grievance related to which department, describe the issue (what, where, why) and upload supporting documents / photos (if any).
- Submit: Final submit the complaint online. After submission, a unique complaint/reference number will be generated. Save this number for tracking.
The CM Jan Sunwai Portal makes it easy for citizens to lodge complaints using OTP verification on their mobile and ensures that the issue can be addressed at every level of the government promptly.
Grievance Related to Which Department Can Be Filed
- DDA
- Delhi Jal Board
- Delhi Police
- Delhi Transport Corporation
- Education Department
- Food Supplies and Consumer Affairs
- Health Service
- MCD
- Revenue Department
- Social Welfare
- Transport Department
- Women and Child Development
Subjects/Topics Not Considered as Grievances
- Matters under the Right to Information (RTI).
- Issues that are currently subjudice (under judicial consideration).
- Complaints from government employees regarding service-related matters, including transfers.
How to Check Complaint Status at Delhi CM Jan Sunwai Portal
Applicants can view the status of your grievance through your mobile number or email ID. Here is the step-by-step process to track grievance status:
- Visit the cmjansunwai.delhi.gov.in portal.
- On the homepage, click at "Complaint Status" tab or directly click https://cmjansunwai.delhi.gov.in/ComplaintTracker
- Accordingly, the page to track complaint status will appear as shown below:-
- Enter complaint code, mobile number or e-mail ID, captcha code and verify OTP.
- Then the CM Jan Sunwai complaint status will get displayed on your screen.
Purpose and Benefits
The CM Jan Sunwai Portal is designed to streamline grievance redressal and improve governance in Delhi. Its main purposes and benefits include:
- Simplified Complaint Registration: Provides an easy-to-use online system for citizens to lodge complaints related to public services.
- Transparency in Governance: Allows users to track the progress of their complaints in real time.
- Enhanced Accountability: Ensures government departments are monitored and held responsible for timely resolution.
- Time-Bound Redressal: Facilitates quicker resolution of grievances, improving overall service efficiency.
- Improved Communication: Acts as a centralized platform connecting citizens with government authorities.
- Citizen Participation: Encourages feedback from users, helping authorities improve their services.
- Better Public Service Delivery: Helps identify recurring civic issues, enabling departments to address them effectively.
Important Links
- Official Website - https://cmjansunwai.delhi.gov.in/
- Send Reminders - Click Here
- Give Your Feedback on Disposed Complaints - Click Here
Contact Person
For any query regarding this CM Jan Sunwai website, please contact the Web Information ManagerEmail ID: delhi-mitra[at]delhi[dot]gov[dot]in
Conclusion
The CM Jan Sunwai Portal allows Delhi residents to easily register and track grievances related to public services. With features like complaint status tracking, reminders, and feedback, it ensures transparency, accountability, and timely resolution. The portal makes government services more accessible and citizen-friendly by streamlining communication and encouraging active public participation.
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