The Swagat Gujarat Portal is the official online grievance redressal platform of the Gujarat Government for registering complaints against government departments and public services. It is one of the important digital services offered under various Gujarat Government Schemes, enabling citizens to submit grievances online, monitor their complaint status, and escalate unresolved issues through Village, Taluka, District, and State-level SWAGAT programmes. The portal aims to ensure transparent, time-bound, and technology-driven grievance resolution under the Chief Minister's Office (CMO).
If you want to know how to complete Swagat Gujarat Portal login, register an online complaint, check grievance status, or understand the complaint escalation process, this guide explains everything in a simple manner.
Swagat Gujarat Portal Overview
| Particular | Details |
| Portal Name | Swagat Gujarat Portal |
| Full Form | State Wide Attention on Grievance by Application of Technology (SWAGAT) |
| State | Gujarat |
| Department | Chief Minister's Office (CMO), Government of Gujarat |
| Purpose | Online grievance registration and redressal |
| Beneficiaries | Citizens of Gujarat |
| Login Method | Mobile Number with OTP |
| Official Website | https://swagat.gujarat.gov.in/ |
What is Swagat Gujarat Portal?
SWAGAT (State Wide Attention on Grievances by Application of Technology) initiative is an online grievance redressal system developed by the Government of Gujarat. It enables citizens to submit complaints relating to government departments and public services without repeatedly visiting government offices.The portal connects multiple administrative levels, allowing grievances to be resolved at the appropriate authority. If a complaint remains unresolved at one level, it can be escalated to the next level according to the prescribed grievance hierarchy. The system also allows applicants to log in securely using their mobile number and OTP to monitor the progress of their complaints.
Objectives of the SWAGAT Gujarat Portal
The Swagat Gujarat Portal has been introduced to improve transparency and accountability in public administration. Its major objectives include:- Provide a single platform for online grievance registration.
- Ensure timely disposal of public complaints.
- Reduce the need for repeated office visits.
- Improve accountability of government departments.
- Enable online tracking of complaint status.
- Allow escalation of unresolved grievances to higher authorities.
- Monitor pending grievances through the Chief Minister's Office.
Swagat Gujarat Portal Login Process
Citizens can log in to the portal using their registered mobile number. Follow these steps:- Visit the official SWAGAT Gujarat Portal at https://swagat.gujarat.gov.in/
- Click on "ફરિયાદી લોગીન (Citizen Login)" or directly click https://swagat.gujarat.gov.in/Citizen_Login.aspx
- Enter your mobile number.
- Click "Send OTP".
- Enter the OTP received on your mobile.
- Click Verify OTP to login.
How to Register an Online Complaint on Swagat Gujarat Portal
The CMO Gujarat complaint portal allows citizens to file complaints online in just a few steps.- Login - Complete the citizen login using your mobile number and OTP (as mentioned above).
- Citizen Profile Registration - After login, Citizen Profile Registration page will open (this is only first time registration).
- Enter your name, Email ID (verify it with OTP sent on Email ID), district, taluka, village, address, username, password and upload photo (max 100 KB).
- Click on "Submit & Close" button.
- Once citizen registration is successful, your grievance dashboard will open.
- From the dashboard, you can submit new complaints, check complaint status, and provide feedback after grievance disposal.
- Select Complaint Type - Choose the appropriate grievance programme:
- Taluka SWAGAT
- District SWAGAT
- Fill the Application Form - Provide the required details, such as:
- Applicant name
- Mobile number
- Address
- Department concerned
- Nature of grievance
- Complaint description
- Upload Supporting Documents - Attach relevant documents, if required, to support your grievance.
- Submit the Application - Review all information carefully and submit the application. Keep the acknowledgement or reference number for future tracking.
SWAGAT Complaint Redressal Hierarchy
The Gujarat Government follows a structured grievance escalation process so that complaints are resolved at the lowest possible level before being forwarded to higher authorities.1. Village SWAGAT
Complaints are initially accepted at the Gram Panchayat level by the Talati-cum-Mantri between the 1st and 10th of every month. Most local issues are expected to be resolved here.2. Taluka SWAGAT
If the complaint is not resolved at the village level, citizens may apply for the Taluka SWAGAT Programme. Applications are addressed to the Mamlatdar or Taluka Officer during the 1st to 10th of each month.3. District SWAGAT
Unresolved grievances can be escalated to the District SWAGAT Programme, where complaints are examined by the District Collector. Applications are accepted during the 1st to 10th of every month.4. State SWAGAT
If the grievance still remains unresolved, it may be considered under the State SWAGAT Programme, which is organised on the fourth Thursday of every month under the supervision of the Chief Minister's Office.
Swagat Gujarat Portal is the official online grievance redressal system of the Government of Gujarat that allows citizens to register complaints, track grievance status, and escalate unresolved issues.
SWAGAT Programme Schedule
| Programme | Schedule |
| Village SWAGAT | 1st to 10th of every month |
| Taluka SWAGAT | 1st to 10th of every month |
| District SWAGAT | 1st to 10th of every month |
| State SWAGAT | Fourth Thursday of every month |
Swagat Gujarat Grievance Redressal Process
- File a Complaint - File a complaint directly online.
- Complaint Status - Log in using your mobile number to check the status of the action taken regarding the application.
- Response regarding the complaint - Send feedback/suggestions regarding the disposal of complaints.
How to Check Swagat Gujarat Complaint Status
Applicants can easily monitor the progress of their grievances. Follow these steps:- Visit https://swagat.gujarat.gov.in/Citizen_Login.aspx?frm=ws
- Complete Citizen Login using your mobile number.
- Open the grievance dashboard.
- View the current status of your complaint.
- Read any remarks or action taken by the concerned department.
- Submit feedback after the complaint is disposed of.
Documents Required for CMO Gujarat Complaint Filing
Keep the following information ready before filing a complaint:- Aadhaar Card or any identity proof
- Mobile number
- Address details
- Description of grievance
- Supporting documents (if available)
- Department name related to the complaint
Benefits of Swagat Gujarat Portal
The portal offers several advantages to citizens:- Simple mobile OTP-based login.
- Online grievance registration from anywhere.
- Transparent complaint tracking.
- Time-bound grievance redressal.
- Escalation facility to higher authorities.
- Reduced paperwork.
- Improved accountability of government departments.
- Direct monitoring through the Chief Minister's Office.
Important Points to Remember
- Login is available using a registered mobile number and OTP.
- Complaints should contain complete and accurate information.
- Supporting documents may help in faster verification.
- Keep the acknowledgement number safely for future reference.
- Village, Taluka, and District applications are generally accepted from the 1st to the 10th of every month.
- State SWAGAT is organised on the fourth Thursday of every month for unresolved grievances.
Official Links
- Swagat Gujarat Portal: https://swagat.gujarat.gov.in/
- Citizen Login: https://swagat.gujarat.gov.in/Citizen_Login.aspx
- Chief Minister's Office, Gujarat: https://cmogujarat.gov.in/en
Share your grievances or feedback directly to CMO here on Swagat Gujarat Portal. Your feedback will contribute in improving governance.
Frequently Asked Questions (FAQs)
Q1. What is the Swagat Gujarat Portal?Swagat Gujarat Portal is the official online grievance redressal system of the Government of Gujarat that allows citizens to register complaints, track grievance status, and escalate unresolved issues.
Q2. What is the full form of SWAGAT?
SWAGAT stands for State Wide Attention on Grievances by Application of Technology.
Q3. How can I log in to the Swagat Gujarat Portal?
Visit https://swagat.gujarat.gov.in, click Citizen Login, enter your mobile number, verify the OTP, and access your grievance dashboard.
Q4. How do I register a complaint on the CMO Gujarat complaint portal?
After logging in, select the appropriate SWAGAT programme, complete the application form, upload supporting documents if required, and submit the grievance online.
Q5. How can I check my complaint status?
Log in to the SWAGAT Gujarat Portal using your mobile number and OTP to view the latest status of your complaint.
Q6. When is the State SWAGAT Programme conducted?
The State SWAGAT Programme is generally organised on the fourth Thursday of every month to review unresolved grievances.
Q7. Who can use the SWAGAT Gujarat Portal?
Any resident of Gujarat with a grievance related to a government department or public service can use the portal.
Q3. How can I log in to the Swagat Gujarat Portal?
Visit https://swagat.gujarat.gov.in, click Citizen Login, enter your mobile number, verify the OTP, and access your grievance dashboard.
Q4. How do I register a complaint on the CMO Gujarat complaint portal?
After logging in, select the appropriate SWAGAT programme, complete the application form, upload supporting documents if required, and submit the grievance online.
Q5. How can I check my complaint status?
Log in to the SWAGAT Gujarat Portal using your mobile number and OTP to view the latest status of your complaint.
Q6. When is the State SWAGAT Programme conducted?
The State SWAGAT Programme is generally organised on the fourth Thursday of every month to review unresolved grievances.
Q7. Who can use the SWAGAT Gujarat Portal?
Any resident of Gujarat with a grievance related to a government department or public service can use the portal.
Posts
0 Comments